Top End Council Portal
A single, accessible, secure resident portal that respects the council's existing investments while finally giving residents one place to pay rates, lodge planning enquiries, report issues and apply for community grants. Delivered through genuine collaboration with the other agencies already in the ecosystem.
- Client
- Top End Regional Council
- Location
- Northern Territory
- Industry
- Local Government
- Engagement
- 11 months · phased rollout
The council's existing resident portal was fragmented across three separate vendors, with rates, waste collection, planning and grants all living on different systems. Residents were frustrated, staff were drowning in duplicated data entry, and the platform was failing both accessibility audits and cyber security reviews. The brief required coordination with multiple incumbent agencies — not a clean-slate rebuild.
- Government platform architecture
- WCAG 2.2 AA accessibility
- Multi-agency integration
- Cyber security hardening
How we delivered.
- 01
Convened a joint working group with the council, the two incumbent platform vendors and the council's cyber security consultancy to agree on a single integration roadmap.
- 02
Designed a unified front door that federates the legacy systems behind one accessible, beautifully designed resident experience.
- 03
Built to WCAG 2.2 AA from the ground up, with a public accessibility statement and quarterly conformance audits baked into the engagement.
- 04
Hardened the platform with penetration testing, automated dependency scanning and a documented incident response runbook.
Outcomes that moved the needle.
“What impressed us most was the willingness to work with our existing vendors instead of trying to replace them. The result is a portal residents actually enjoy using — and a security posture we can finally defend at audit.”